2025
Annual ReportOur year at a glance
The 2024/25 financial year saw progress against our strategic goals and consolidation of our operations to ensure a sustainable future. We strengthened our commercial performance, expanded opportunities for people with disability, and invested in relationships that support long-term growth.
Here are a few of our highlights:
1,204
Customers Supported
Including 966 employees with disability across our businesses and 238 individuals in our community programs.
111
New Supported Employees
A 32% increase in new employees with disability joining our teams compared to last year.
$4.5m+
in NEW business
Secured through new tenders, renewals, and expanded contracts across the organisation.
$221,000
Net Surplus
Achieved through stronger commercial performance and targeted cost management.
From the ChairAchieved through stronger commercial performance and targeted cost management. Achieved through stronger commercial performance and targeted cost management.
CEO ReportAchieved through stronger commercial performance and targeted cost management. Achieved through stronger commercial performance and targeted cost management.
NDIS Services Outcomes In 2024/25, we expanded our community and employment supports, creating more pathways for people with disability to build skills, confidence, and independence. Our Community Supports division delivered a strong net surplus, more than double last year's result, reflecting strong growth and high demand for our services.
Customer & Community GrowthThis year saw a significant increase in people choosing Workpower. We received 591 enquiries and welcomed 160 new customers into our services, a substantial increase from 110 the previous year. This growth was driven by our strong brand reputation and the expertise of our customer-centred team.
Our focus on life-stage transitions included:
New Lifeskills Hub
We launched our first Lifeskills Hub at Bentley, a five-day-a-week program supporting school leavers to gain independence through practical skills like cooking, transport training, and employment preparation.
School to Work Pathways
Our School Work Experience and Launchpad programs engaged 186 students across 11 sites, providing vital skills and creating a clear pathway to opportunity.
Sports & Skills Programs
Engagement in our sports programs continued to grow, with 96 customers participating in basketball, rugby, and touch football in partnership with leading state sporting bodies like Rugby WA and SEDA College WA.
Meaningful Employment Outcomes
We are committed to providing a diverse range of employment options that align with the goals and strengths of each individual.
Open Employment
We supported 21 people to secure jobs in the open market with a wide range of employers, including the Ritz Carlton, Bunnings, Brownes Dairy, and RAC Arena.
Micro-Enterprises
Seven customers established their own micro-enterprises, up from five last year. These unique businesses include a Scottish tablet sweets maker, a flyer distribution service, and a photography business.
Voluntary Roles
An additional 21 customers commenced voluntary roles to build their skills and community connections at organisations like the Railway Museum, Save the Children, and Cuddly Animal Farm.
Celebrating Our PeopleOur success is driven by the dedication, passion, and skill of our people. In 2024/25, we invested in growing our team, enhancing their capabilities, and ensuring Workpower remains a safe and supportive place to work.
Our Workforce Profile
This year, we welcomed 132 new staff, growing our dedicated team to 415 people. Our workforce comprises 160 full-time, 112 part-time, and 143 casual staff members. To strengthen our recruitment pipeline, we established new partnerships with Murdoch University, South Metro TAFE, and the University of Western Australia, creating pathways for students in relevant disciplines to work with us while they study.
Investing in Our Team's Development
We are committed to the professional development of our team. This year, we delivered
963 hours of online training and 1,635 hours of face-to-face training across the organisation. We also launched our new supervision model,
'Reflect – Set – Achieve', for our Enterprise and Regional Support Coaches. This model combines reflective practice with wellness check-ins and tailored training pathways, supporting both performance and personal development.
Prioritising Safety and Wellbeing
Safety remains a top priority across all our sites. Safety and risk leavers have proven effective, with the organisation seeing a 55% reduction (Red-Level) in risk events, while maintaining strong Workers' Compensation performance. Our insurance premium rate of 1.82% remains well below the industry average, reflecting our deep commitment to a safe and healthy workplace for all.
This commitment to a supportive culture is reflected in the journeys of our people. From Daniel, who has grown into a mentor for his colleagues, to Ann, who celebrated a remarkable 50 years of service, our focus remains on creating an environment where everyone can thrive.
Social Enterprise PerformanceOur social enterprises delivered a strong financial performance in 2024/25, demonstrating our commitment to building sustainable businesses that create lasting social and environmental value.
A Successful Turnaround for Environmental Services
After an 18-month operational transformation, our Environmental Services businesses returned to profitability with a highly successful winter program. Sales finished well above budget, and net profit more than tripled year-on-year.
Building Maintenance Returns to Profit
The Building Maintenance team achieved a clear turnaround, moving from a prior-year loss to a surplus. The business continues to expand its social impact, now providing meaningful employment and training for six supported employees in roles that include cleaning, grounds maintenance, and carpentry.
A Record-Breaking Year for Our Nursery
Our Native Plant Nursery delivered its best financial performance since opening, setting new records for both sales and surplus and outperforming budget and last year’s results. A standout moment was supplying an emergency order of 400,000 seedlings to a long-standing customer at short notice.
Resilience and Growth in Fire & Electrical Services
Despite losing a major contract late in 2024, our Fire & Electrical Services business delivered its strongest result since Workpower began operations in 2009, finishing above forecast through disciplined cost control.
Strengthening the Circular Economy Through Reuse
Our Reuse Shops in Balcatta, Tamala Park, and Kalamunda recorded strong revenue growth, supported by new e-waste collection contracts with the City of Wanneroo. With the successful opening of the Busselton Reuse Shop in February 2025 and the addition of a new site in South Perth, we now operate five locations, strengthening our
A Strong Performance by Property Services
Finishing the year strong, the Property Services team increased sales by 20% on last year and delivered a surplus.
Growth in Disability Enterprises
Our Disability Enterprise division, which includes packaging and warehousing businesses across the metro region, delivered an excellent result. Sales were around 20% above budget, resulting in a strong net surplus.
A key milestone this year was the consolidation of our Belmont operations into the Bentley site. This move has created a stronger, more inclusive workforce and marks the first major step in our strategy to create multi-purpose hubs of opportunity.
Regional Enterprises Continue to Grow
Our regional presence grew significantly in both impact and profile.
Busselton
In Busselton, the new reuse shop is providing valuable training and retail experience in a welcoming community space.
Kalgoorlie
In Kalgoorlie, we launched structured school-to-work pathways and won a National Disability Services Award for our partnership with the Eastern Goldfields Education Support Centre.
Geraldton
The team secured a significant grounds maintenance contract with Central Regional TAFE and won the state’s Seafood Industry Training Award.
Bunbury
In Bunbury, supported employees are delivering public BBQ cleaning services under a new commercial contract with the City of Bunbury, which gained significant local media attention.
